The concierge

The people behind
each arrangement.

One director, worldwide, and a small team in each region. Write or call directly; every arrangement is confirmed personally.

Director of Concierge, Worldwide

Isabelle Marchand

All residences

Oversees every arrangement across the collection, from travel and dining to private events.

Concierge Director, Florida

Miami Beach · Fort Lauderdale · Naples · Palm Beach

Yacht charters from Miami Beach and Fort Lauderdale, chef's counters, and the season's most guarded tables.

Concierge Director, Caribbean & Mexico

Nassau · Grand Cayman · Cancún

Island arrivals by air and sea, private dive and crew arrangements, and quiet celebrations on the water.

Concierge Director, Europe

Amalfi Coast · Mallorca · Zermatt

Peak-week charters on the Amalfi Coast, vernissage evenings, and alpine seasons arranged end to end.

Head of Private Aviation

Worldwide

Private jets on your schedule — charters arranged in hours, empty legs, and hangar doors never posted publicly.

Head of Marine Charter

Worldwide

Yachts in season and out — captain's priority on the weeks the market calls impossible.

Signed-in owners may also send a request directly through Ambassador Services — each request reaches your director privately.